How much does it cost to ship?
We offer FREE shipping, returns, and exchanges within the contiguous USA. Our free exchanges are limited to your first order alone. However, if you still wish to process an exchange, we'll gladly do it for an additional fee of $15, which goes toward your exchange shipping.
How long does shipping take?
Typically 7-8 days from the time the order is placed.
How much time does it take to process an order?
Typically within 1-3 business days of processing time at our warehouse.
Can I request expedited shipping?
If you require your order to be delivered quickly, we offer expedited shipping as an option. At checkout, you have the opportunity to upgrade your shipping method for an extra fee. Kindly note that this expedited shipping option is presently limited to customers residing in the contiguous United States.
Please be aware that if you place an expedited order after 2 p.m. CT, it will be processed on the following business day. Additionally, please note that orders are not shipped on Saturdays, Sundays, or United States holidays.
Should you require even faster delivery or have any specific circumstances surrounding your order, we encourage you to reach out to us via email. We will do our best to accommodate your needs and provide suitable assistance.
Do you ship internationally?
Certainly! We do offer international shipping for our products. While it involves additional costs and logistical challenges, we are dedicated to making our products accessible in as many locations as we can. We continuously assess and explore ways to enhance the experience for customers worldwide. Our commitment remains strong in ensuring a wider reach and improved service for our global customers.
Please send us an email to discuss your international shipping needs.
I haven’t received my order confirmation email/shipping confirmation email yet.
Please ensure to check your spam folder, as certain email providers may mistakenly classify our emails as spam.
If you are a Gmail user, kindly navigate to the "Promotions" tab by clicking on the corresponding tab at the top of the page (refer to the image provided for guidance).
If you still cannot locate our emails, please feel free to send us an email, and we will gladly provide you with an update on your order status. To ensure that our emails reach your inbox successfully, we recommend adding howdy@jrozario.com to both your address book and safe-sender list.
I haven’t received my order yet
Please send us an email to howdy@jrozario.com with your order number
How do I track my order?
Upon the shipment of your order, you will receive an email containing your shipping confirmation and tracking number. You may track your order on our tracking page too. If it has been over 5 business days since you placed your order and you have not received a tracking number or your tracking number isn't showing any progress, please reach out to us via email. We are here to assist you and provide the necessary support.
My tracking number isn’t working
Please note that it can take up to 24 hours for newly issued tracking numbers to become active after you receive your shipping confirmation. If it has been more than 24 hours and your tracking number is still not functioning, kindly send us an email, and we will gladly assist you in obtaining a status update.
How do I change or cancel an order that I’ve already placed?
Please send us an email to howdy@jrozario.com with your order number