Our commitment to the quality of our products is unwavering. Similar to any cherished heirloom, if you take proper care of them, they will reciprocate by serving you faithfully. We provide a 6-month warranty from the date of purchase, ensuring that each item is free from defects or failures in its intended usage. While the materials and craftsmanship employed in our boots and leather goods are built to endure regular use for an extended period, it would be imprudent for us to claim their indestructibility given the diverse and varied circumstances in which our products are utilized.
If you encounter any issues related to material or workmanship, we kindly request that you reach out to our customer support team. They are well-equipped to assist you promptly.
The following matters are covered under our warranty:
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Defects arising from the production process.
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Premature failure of materials.
However, please note that the following situations are not covered by our warranty:
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Accidental damage, improper care, or negligence.
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Normal wear and tear resulting from regular use.
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Natural degradation of materials and colors over time.
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Extreme or unintended usage beyond the product's intended purpose.
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Alterations made by third parties.
Our warranty applies to J.Rozario branded products and is valid for 6 months from the original purchase date, exclusively for the original owner. If your product fails due to any of the reasons listed above, we will repair or replace it at our discretion, without any charge to you. This warranty only covers original, unaltered, and unmodified items and workmanship. It is applicable to all J.Rozario items purchased directly from us or an authorized retailer. Please be aware that each item will be evaluated by our customer care team on a case-by-case basis.